Diamond Edge Certified Truck Service

Experience the Difference of a Diamond EdgeSM Certified International TruckTM Dealer

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Our select network of high-performance service departments has pledged their allegiance to the customer experience. This means more uptime for your business and better value for your truck repairs and maintenance.

What are Diamond Edgesm Certified Dealer Service Departments?

Diamond Edge Certified truck Service Department

In our ongoing effort to drive uptime and unmatched service to our customers, International Truck, IC Bus and our dealer network worked together to introduce Diamond Edge Certification. When servicing a vehicle at an International Truck or IC Bus Diamond Edge Certified Dealership, customers experience faster service, immediate parts availability and a higher level of servicing expertise.

CUSTOMER BENEFITS

Faster turnaround with the Accelerated Service Lane

Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival

Parts Availability – All makes parts inventory

Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealers’ inventory

Express diagnostics – Accelerator Write-Up™

First-of-its-kind mobile application that expedites customers’ service visits by streamlining the write-up and diagnostic process.

Trained Workforce

Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures.