Experience the Difference of a Diamond EdgeSM Certified International Truck™ Dealer
Our select network of high-performance service departments has pledged their allegiance to the customer experience. This means more uptime for your business and better value for your truck repairs and maintenance.
What are Diamond Edge℠ Certified Dealer Service Departments?
In our ongoing effort to drive uptime and unmatched service to our customers, International Truck, IC Bus and our dealer network worked together to introduce Diamond Edge Certification. When servicing a vehicle at an International Truck or IC Bus Diamond Edge Certified Dealership, customers experience faster service, immediate parts availability and a higher level of servicing expertise.
Faster turnaround with the Accelerated Service Lane
Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival
Parts Availability – All makes parts inventory
Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealers’ inventory
Express diagnostics – Accelerator Write-Up™
First-of-its-kind mobile application that expedites customers’ service visits by streamlining the write-up and diagnostic process.
Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures.